Contact Us
Customer service is handled by email so every request arrives with a written record that can be attached to an order reference.
Email support
Write to support@businesssupplydirect.example. Messages are answered in the order received, typically within one business day of arrival.
Include as much of the following as you can: your order reference, the SKU or product page link for each item, the quantity involved, and a short description of the question. For delivery questions, include the delivery address used at checkout.
What to contact us about
Order status and changes before dispatch; delivery questions; returns under the Return Policy; product information requests; business account and tax-exempt setup; and reports of a catalog error such as a wrong specification, image, or category placement.
What we cannot do by email
Checkout payments are processed by buycheckout. Approved refunds are returned to the original payment method after the return conditions are confirmed. Invoice-payment and fulfillment processes described elsewhere apply only to approved account orders.
Catalog corrections
If you find an error in a listing - a wrong dimension, an unclear pack count, or an item in the wrong department - send the product page link and what you expected it to say. Corrections are applied to the catalog record so the fix appears wherever the item is listed.