Customer Service
Support is organized around the order reference. Whether the question is about delivery, a return, or a product specification, the fastest path is the same: locate the order, identify the items, and send one email.
Before you write
Have the order reference from your confirmation email available. Most requests are resolved in one exchange when the reference and the item list are included in the first message.
For damaged or missing items, keep the packaging until the request is answered. Carriers and claim processes generally require the original carton for inspection.
Order support
Send the order reference and the items involved. If the order has not yet shipped, changes to the delivery address or quantity may be possible; once a tracking number has been issued, the parcel must complete its delivery and be handled under the Return Policy.
Delivery questions
Delivery terms are described on the Delivery Information page. If a parcel is late, include the order reference and the delivery address; we will confirm the carrier status and the expected delivery window on reply.
Returns
Return eligibility, condition requirements, and the request process are on the Return Policy page. Read that page first - it lists the evidence needed and the timelines that apply.
Product and catalog questions
Questions about a specification, pack count, or compatibility can be sent with the product page link. If the listing is wrong, the correction is applied to the catalog so the next buyer sees accurate information.