Orders & Lists

Order references

Every submitted order receives a reference in the confirmation email. The reference is the key to any follow-up: support, delivery questions, and returns all start from it.

Keep confirmation emails until the order has been delivered and inspected. They are the record of what was purchased, at what price, and with which delivery details.

Rebuilding a repeat order

The storefront keeps your cart in your browser, not on a server, so a repeat purchase is rebuilt by search and navigation: find the item, confirm the pack count, and set the quantity.

For teams that reorder the same list on a schedule, keep an internal list of handles or SKUs. Every product page URL ends in the item's handle, which is stable, and search accepts SKU lookups.

Order status

Status questions are handled through customer service using the order reference. See the Order Status page for what to include in the request.

Changes and cancellations

Until an order is confirmed for dispatch, quantity and address changes may be possible by email. After dispatch, the order completes delivery and is handled under the Return Policy instead.