Return Policy
This policy covers unused items in resalable condition, items that arrive damaged, and items that do not match their listing. Deadlines and evidence requirements differ by case.
Return windows
Unused items in their original, unopened packaging may be returned within 30 days of delivery. Opened items may be returned within the same window only if they are defective or not as described; opened items in resalable condition are assessed case by case and may be accepted with a restocking deduction.
Perishable goods, custom-built items, and items marked non-returnable on the product page cannot be returned unless they arrive damaged or not as described.
Condition requirements
Items must be returned complete: all pieces, fittings, manuals, and original packaging. Keep the packaging until you are sure the return will go ahead - it is required for most categories.
Items should be packed to survive the return journey. Damage caused by inadequate return packaging is deducted from the refund.
Items that arrive damaged or short
Report damage or a shortage within 48 hours of delivery. Include the order reference, photographs of the outer carton, the internal packing, and the damaged or missing item. Keep everything as received until the claim is answered - the carrier may require inspection.
Where a claim is accepted, the choice of replacement or refund is yours, subject to stock.
Items not as described
If an item does not match its listing - wrong dimension, wrong pack count, wrong color - contact customer service with the product page link and photographs. Not-as-described items are returnable at our cost and refunded in full, including delivery.
How to request a return
Email support@businesssupplydirect.example with the order reference, the items, the reason, and the photographs where the case requires them. Approved returns receive instructions and the return address; returns sent without prior approval may be refused at the warehouse.
Refunds
Refunds are issued to the original payment method after the return arrives and passes inspection, typically within five business days of receipt. Delivery fees are refunded only where the item was damaged, faulty, or not as described.
Checkout is not enabled in the current build; the refund terms above describe the production flow that will apply once payment is live.